Support process

Complaints & Resolution

How customers should raise booking, conduct, timing, payment, or service-quality concerns.

What to share

Send enough detail for the team to find the request and understand the issue.

Name used for the request, phone number, puja name, city, and ceremony date.
What happened, when it happened, and which resolution you are requesting.
Screenshots or payment references only when relevant; do not share unnecessary private ritual details.

Review path

The booking team should review the record, speak with the assigned Pandit Ji where needed, and explain the next step clearly.

Possible outcomes include clarification, rescheduling, replacement, partial adjustment, or escalation.
Refund or cancellation decisions should follow the terms shared before payment.