Identity and conduct review
Before assignment, the booking desk should confirm identity, contact details, expected conduct, punctuality, and customer privacy expectations.
Assignment standards
Pandit Standards
These are the checks customers should expect before a Pandit Ji is assigned. Public pages avoid the word certified unless a named certification process exists.
Ritual fit and language match
The team should match the puja scope, family tradition, language preference, and location or online format before asking for payment.
Replacement and complaint process
If timing, illness, travel, or conduct problems arise, the customer should know how replacements, rescheduling, and complaints are handled.
Minimum checklist
- Identity and contact details
- Ritual knowledge and suitability for the requested puja
- Experience with the requested format, city, and tradition
- Language and regional tradition preference
- Code of conduct, punctuality, and preparation expectations
- Samagri responsibility and privacy standards
- Replacement, rescheduling, complaint, and review process